Don’t worry – be happy and buy online – Returns Policy
“No Worries” Returns Policy
Yep. Returns happen. It’s ok. If you are not completely happy with your purchase you may return the item/s to Kundalini Whites within 14 days of receipt for a full refund of the item purchase price, credit or exchange, of all purchases within Australia. Refunds on returned items purchased under a “Free Shipping” promotion will attract a charge for the initial shipping cost.
Please Note: We are more than happy to exchange marked Clearance items for another size (if we have it in stock), but unfortunately, we are unable to offer Refunds on Clearance items.
All returned products must be:
- unused & unwashed
- all labels still attached
- returned within 14 days of delivery (proof of delivery date will be required)
- in a saleable condition.
If, after more than 30 days since receipt, goods are found to be defective or damaged, normal warranty conditions for the goods will apply. Any refund or exchange after this period will be at our discretion.
Don’t Worry – we are Happy to accept returns
We want you to be happy with the items you order and not worry if they are not perfect. You may want to order two sizes or different colours in a style so you can decide which works best for you and your wardrobe – whatever does not suit simply return it. We are happy to work with you to ensure your purchase is a successful addition to your wardrobe.
Want to exchange an item – No problem – we are happy to arrange this for you. Just email us with what you are interested in taking as a replacement with the item code number, size and colour. We will then put the item/s aside until we receive your returned item and thus take the worry out of missing out on your selection.
What if a product is faulty?
We are confident in the quality of our manufacturing and packaging and trust that the item you choose will arrive without fault. However, on the rare occasion that this does happen please email firstname.lastname@example.org explaining the problem. We can then either refund the cost of the item or replace it provided a replacement is in stock.
How do I return products to Kundalini Whites?
Simply fill in the Return & Exchange form which arrived with your goods, place it with the goods in a satchel or bubble wrap bag addressed to us, and send.
If it is a ‘change of mind or size’, you pay the postage. Please include self-addressed return post satchel if an exchange is to take place. If the item is faulty, we pay the postage. Please take care when returning items as we do not take responsibility for goods lost in transit – you may want to consider using registered post.